Return & Refund Policy

How It Works

1. Enjoy a 100-Day Trial
   You have 100 days from the date of purchase to test out your PineTales product. Whether it’s a pillow, bedding, or other sleep accessories, take your time to see if it’s the perfect fit for you.

2. Initiate Your Return
   If you decide the product isn’t right for you, you can start your return via our Returns Portal (click the button below to get there).

   START A RETURN

3. Receive Your Refund
   Once we receive the returned product, we’ll process your refund within 2-4 business days.

Rules & Limitations

• Limit of One Return and Item Per Customer
  Each customer is eligible for one return, covering one item. This means if you purchase multiple items you can only return one.

• Shipping Costs Are Non-Refundable
  While we’re happy to provide a refund for the product, any shipping costs incurred during the original purchase are not refundable. Return shipping costs are also the responsibility of the customer unless the item was damaged or defective.

Frequently Asked Questions

Q: Can I return a used item?
A: Yes! We encourage you to use and experience our products. Used items are eligible for return within 100 days.

Q: Is there a limit to returns?
A: Yes, each customer can return one product per calendar year under our 100-day policy.

Q: Will I get my shipping costs back?
A: No, shipping costs for the original order are non-refundable. Customers are also responsible for return shipping costs unless the item was defective or damaged.

Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.